Returns & Exchanges
At Dixxon Flannel, we stand behind the quality of our gear and offer a 30-day window for returns or exchanges on items in original, unwashed condition. We want to ensure you are completely satisfied with your fit and style, so we have made our claims process as seamless as possible.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Follow the prompts to generate a prepaid shipping label and a return packing slip to include inside your package.
Pack and Ship
Securely pack your items in their original packaging if possible and drop the package off at any authorized carrier location.
Processing and Refund
Once our warehouse receives and inspects your return, we will issue a refund to your original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing